OEM Order Policy
OEM Order Process
1. Choose Item of Goods.
If you want to progress mask pack as OEM, you need to choose which concept(item) you want.(e.g Snail, syn-ake)
You can ask us to design for OEM or you can provide your own design. (Design fee will be charged). Either way, we require your brand logo to add on products.
3. PO & Order Confirmation
We will divide by initial fee and order fee.
- Initial fee:
- Order fee:
- Subsidiary materials. We are able to supply subsidiary materials such as box, display, label (sticker). For the further information, please feel free to contact us.
4. Lead Time
We need to acquire at least 4 weeks from design confirmation.
5. Payment Term
We request 100% payment before production for the first time without any exception but it’s negotiable depending on order quantity from second order.
MITOMO Order Rules
1. Trial Order
We accept a trial order in the beginning with small volume of quantity(A carton unite). We only accept trial order once. Then, we will expect your order volume at least 20ft container unit.
2. Order Trade term : Ex-Work
- We consider it’s canceled if our accounting dept. didn’t confirm your payment within 2 weeks from your PO.
- We assume you confirm and agree order details after your payment is done.
3.Trade term :Ex-Work trade
- Depart from Japan: MITOMO Cosmetics,Ltd.
- Depart from China: Meipung,Ltd.
NO.349,Gaoqiao West Road,Xialiang Village ,Taihe Town,Baiyun District,Guangzhou,China
4. Payment Term
We require pre-payment 100% before production without any exception.
5. Return & Refund Policy
- We don’t get product return by changed your mind, or mistake on your side. We don’t take a responsibility of check and confirmation of your government regulation. Also, you need to ask us your require documents for FDA approval in
- If it’s necessary, we will replace goods for you in case you find defective goods after your inspection
6. Document Support
Mitomo will supply documents to meet your request of import license,clear customs after your payment done. If you request INCIs, we need at least a pallet order (30 cartons).
Lead time – We estimated lead time for newly production approx. 4 to 5 weeks after confirmed your payment. Please let us know when you place an order if there is any special requirement for packing of your purchase.
- Shipment at once.
If you don't want to spend cost for shipment several time, you can ask us to ship at once, however, there is usually expire data for mask pack, which we recommend to use 3 years from production date.(normally it's fine to use within 5 years regard of storage condition.)
- Divide Shipment.
If you worry about expire date, we recommend separate shipment so we can produce when you request.